DELIVERY
Our standard deliver charge is £3.99 within the Isle of Man and £4.99 for the UK & Ireland. If your order is over 2kg please contact us for a shipping quote.
We endeavour to dispatch all orders within 48 hours of being received. We deliver to the Isle of Man using G E White and UK using Royal Mail.
If your order does not arrive within 14 days, please contact us either by email or call us on 01624 616578.
We are currently only able to ship products to Isle of Man, UK, Northern Ireland, Jersey & Guernsey addresses. We do not ship to PO Box addresses. For overseas shipping enquiries please contact us by email tea@theteajunction.im
COLLECTION AT THE TEA JUNCTION ISLE OF MAN
You can choose to collect your order from our tea shop in Douglas, Isle of Man free of charge. Select “Collection: TeaJunctionDouglas” in the Shipping Region Box at the checkout. We will try to have your order available for collection within 24 hours and we will notify you by email when it is ready. You will need to bring proof of address with you.
Our shop is located at:
The Tea Junction
14 Castle Street,
Douglas, Isle of Man, IM1 2EU
We’re open 9.00 am – 4pm Monday – Saturday. 11.00 am -4.00 pm on Sunday
RETURNS
We do not accept returns of tea or gin as these are perishable items. You can return your non perishable items by post. However, before you do please e-mail tea@theteajunction.im for confirmation – You must return your purchase within 30 days and enclose your proof of purchase, order/invoice details and reason for return.
If you are returning a faulty or incorrect product you will not be responsible for paying the postage however, you will be responsible for the cost of shipping on free delivery orders if you return an item that is not faulty. We will notify you of the refund once we have received and processed the returned item(s).
Your Statutory rights will not be affected. If we have insufficient stock to deliver the goods ordered by you, any sum debited by us from your credit card will be re-credited to your account and we will notify you by email at the address given by you on your order form.
If you wish to cancel your order and you are in the European Union, you are entitled to a statutory 7 day cooling off period where you are not liable for shipping costs. We will notify you of refund once we’ve received and processed the returned item; otherwise no cancellations will be accepted once the order has been shipped.
The refund will be made as soon as possible and in any event within 30 days of your order.
OUR ADDRESS
The Tea Junction
14 Castle Street
Douglas
Isle of Man
IM1 4AR
United Kingdom